Terms & Conditions

1. About Luxume Global

Luxume Global operates an online fragrance retail platform through which customers may discover, explore and purchase fragrance products and related offerings.

The legal identity, business information, registered/business address, customer-support details and grievance information of the website operator are provided in the Customer Support and Grievance Redressal sections of the website. These Terms apply to visitors, customers and other users of the Luxume Global website.

2. Eligibility & Lawful Use

By using the website, you represent and warrant that:

• The information you provide is accurate, complete and current to the best of your knowledge.
• You have the legal capacity required to enter into transactions under applicable law.
• You will use the website only for lawful purposes.
• You will not misuse the website, its services, content, promotions or payment facilities.
• You will not knowingly provide false, fraudulent or materially misleading information.

Where you access or use the website on behalf of another person or organisation, you represent that you have the authority to do so.

3. Product Information

We make reasonable efforts to ensure that product descriptions, fragrance notes, scent profiles, sizes, images, prices and other information displayed on the website are accurate and reasonably current. However:

• Fragrance perception may vary between individuals.
• Fragrance performance may vary depending on skin chemistry, climate, application, storage and other conditions.
• Product photography may include artistic, lifestyle or promotional imagery.
• Colours may appear differently depending on your device, screen or display settings.
• Packaging or presentation may vary where reasonable changes are made by the manufacturer or for legitimate operational reasons.
• Product availability may change from time to time.

Fragrance descriptions, recommendations and discovery tools are intended to assist customers in making informed purchasing decisions. They do not guarantee a particular personal fragrance experience.

4. Fragrance Performance

Fragrance performance may be influenced by factors including:

• Individual skin chemistry
• Climate and environmental conditions
• Application method and quantity applied
• Storage conditions
• Personal sensory perception

Any statements concerning longevity, projection, sillage, intensity or performance are general or indicative descriptions and should not be understood as guaranteed results for every customer. Individual experiences may differ.

5. AI Fragrance Finder & Digital Discovery Tools

Luxume Global may provide digital discovery experiences including our AI Fragrance Finder, fragrance quizzes, personalised recommendations, scent discovery tools, and layering suggestions.

These features are designed to assist fragrance discovery based on information submitted by the user. Recommendations are suggestions only and are not guarantees of suitability, personal preference or fragrance performance.

Such tools should not be treated as professional, medical, scientific or other specialised advice. Information concerning personal-information processing through these features is addressed in our Privacy Policy.

6. Prices, Taxes & Currency

Product prices displayed on the website are communicated in Indian Rupees (₹) unless otherwise stated. Applicable taxes, shipping charges and other fees are displayed during the checkout process in accordance with applicable law.

We take reasonable steps to maintain accurate pricing information. If an obvious typographical, technical, system or pricing error occurs, Luxume Global may contact the customer before fulfilment to clarify the situation and provide an appropriate resolution. Nothing in this section is intended to restrict any consumer right or remedy that cannot legally be excluded.

7. Product Availability

All products are subject to availability. Where reasonably necessary, Luxume Global may:

• Limit purchase quantities per customer or order
• Temporarily suspend or discontinue a product
• Modify product presentation or specifications
• Update pricing or restrict availability to particular locations

If an order cannot reasonably be fulfilled after purchase, we will communicate the situation promptly and provide an appropriate resolution, including full refund where applicable.

8. Orders & Order Acceptance

When you place an order through the website, you submit a formal request to purchase the selected products. An order confirmation acknowledges receipt of your order but may not constitute final acceptance where verification, availability confirmation or operational steps are required.

Luxume Global may decline or cancel an order due to product unavailability, obvious pricing errors, payment failure, suspected fraud or misuse, delivery restrictions, technical errors, abnormal transaction patterns, or legal requirements.

Where payment has already been received and an order is cancelled by Luxume Global, any applicable refund will be processed promptly in accordance with applicable law and our Return, Refund & Cancellation Policy.

9. Order Information & Customer Responsibility

Customers are responsible for providing complete, accurate and verified information during checkout, including full name, contact number, email address, shipping address, and PIN code.

Please review all details before completing payment. Where delivery is delayed or unsuccessful because of inaccurate or incomplete information provided by the customer, delivery guarantees cannot apply and re-dispatch or cancellation terms under our Shipping and Return policies will govern.

10. Payment

Available payment methods are displayed at checkout. Payment processing is carried out through authorised third-party payment gateways (including UPI, Credit/Debit cards, and Net Banking).

11. Shipping & Delivery

Orders are processed within 1–2 business days following successful order and payment confirmation. Estimated delivery timelines after dispatch are:

• Metro Cities: 2–5 business days
• Other Serviceable Locations: 3–7 business days
• Remote / Restricted Locations: Additional transit time may be required

Delivery timelines are estimates influenced by courier transit conditions, regional holidays, and external factors. For complete terms, refer to our Shipping Policy.

12. Cancellation, Returns, Refunds & Replacements

All requests for cancellation, returns, refunds, or replacements are governed by our Return, Refund & Cancellation Policy.

Because fragrances are personal-use and hygiene-sensitive items, voluntary returns or change-of-mind exchanges are restricted. However, in cases of damaged, defective, leaking, or incorrectly delivered items, our team will review the matter fairly and provide prompt resolution, unhindered by any unlawful exclusions.

13. Promotions, Discounts & Offers

Promotional codes, seasonal discounts, gift-with-purchase offers, and bundled specials are subject to individual promotional criteria (e.g. validity dates, minimum order values, item eligibility, and single-use limits).

Unless expressly stated otherwise, coupon codes cannot be combined or stacked. Luxume Global reserves the right to modify or withdraw promotional offers where permitted by law, and benefits obtained through abuse or fraud may be revoked.

14. Gifting, Bundles & Special Offers

Gift sets, discovery boxes, couple collections, and curated combos are subject to specific terms displayed on product pages. Complimentary gifts, sample vials, or special packaging offered as part of a campaign are non-exchangeable for cash or store credit.

15. Gift Cards, Store Credit & Reward Programmes

Any present or future gift cards, store credits, loyalty rewards, or referral benefits offered by Luxume Global are governed by specific program terms published at their launch. Programs may be updated, paused or discontinued in accordance with applicable law.

16. Intellectual Property

All intellectual property appearing on or forming part of the Luxume Global platform—including brand names, logos, custom typography, bottle and box designs, imagery, photography, videos, written formulations, scent notes descriptions, and digital experiences—is owned by or lawfully licensed to Luxume Global.

Users may access site content for personal, non-commercial shopping purposes only. Reproduction, modification, distribution, systematic scraping, or commercial exploitation without prior written authorization is strictly prohibited.

17. Reviews & User-Generated Content

When submitting customer reviews, photos, ratings, or comments, you agree that your submission is authentic, based on genuine product experience, and free from abusive, defamatory, infringing, or malicious content.

Luxume Global reserves the right to moderate, filter, or decline reviews that violate these standards or applicable legal rules.

18. Prohibited Activities

Users agree not to engage in:

• Unlawful, fraudulent or unauthorized use of the platform
• Attempting to breach security or access restricted server areas
• Introducing malicious code, viruses, or automated scraping bots
• Manipulating payment flows, coupon systems, or inventory counts
• Submitting fraudulent identity or payment credentials

19. Third-Party Services

Our website integrates trusted third-party services including payment gateways, logistics aggregators, analytics providers, and hosting infrastructure. While we partner with reputable industry leaders, independent terms and privacy policies of those third parties govern their respective services.

20. Website Availability & Technical Issues

We strive to maintain continuous, high-speed uptime. However, occasional scheduled maintenance, server upgrades, telecom disruptions, or unexpected technical hurdles may cause temporary downtime without prior liability.

21. Force Majeure

Luxume Global is not liable for delayed performance or order fulfillment caused by events beyond reasonable control, including natural disasters, extreme weather, government lockdowns, transportation strikes, telecommunication blackouts, or civil disruptions.

22. Privacy & Cookies

The collection, handling and safeguarding of personal data is governed by our Privacy Policy. Website cookies and tracking technologies are explained in our Cookie Policy. Both policies form an integral part of these Terms.

23. Legal & Product Information

Customers are advised to review product ingredients, fragrance notes, and usage guidelines prior to application. Individuals with specific dermatological sensitivities should perform a skin patch test before full use.

24. Customer Support & Grievance Redressal

We are dedicated to transparent customer communication. Inquiries, feedback, order concerns, or consumer grievances can be submitted directly through our Contact & Grievance Support channels.

25. Consumer Rights & Mandatory Law

Nothing in these Terms or any store policy excludes, restricts, or waives any statutory consumer right or legal remedy under applicable law. Mandatory legal provisions prevail in the event of any contractual discrepancy.

26. Severability

If any provision of these Terms is deemed invalid or unenforceable by a court of competent jurisdiction, that provision will be severed or interpreted to the minimum extent necessary, leaving the remaining provisions in full legal effect.

27. No Waiver

Any failure or delay by Luxume Global in exercising a legal right or enforcing a provision under these Terms does not constitute a waiver of that or any subsequent rights.

28. Changes to These Terms

We may revise these Terms periodically to reflect updates in products, technology, or legal requirements. Material updates will be indicated by the "Last Updated" timestamp at the top of this page.

29. Governing Law & Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of India. Subject to applicable consumer forum access, courts in Mumbai, Maharashtra shall have lawful jurisdiction.

30. Contact Information

For inquiries, clarifications, or support regarding these Terms, please reach out to us: