Privacy Policy

Your Privacy Matters

At Luxume Global, trust is at the heart of the experience we create.

This Privacy Policy explains how Luxume Global collects, uses, processes, stores and protects personal information when you visit or use our website, create an account, place an order, make an enquiry, contact Customer Support, use our fragrance-discovery tools, subscribe to communications or otherwise interact with our services.

The information we collect depends on how you interact with Luxume Global. Information you provide to us may include:

We only seek information that is reasonably relevant to the purpose for which it is collected.

When you place an order, information necessary to process and fulfil the transaction is collected. Payments are securely processed through authorised third-party payment gateways (such as Razorpay and UPI).

Payment information is subject to the security standards and privacy policy of the respective payment service provider.

When you browse our website, certain technical diagnostic information is automatically recorded:

This information helps us maintain uptime, diagnose technical issues, and safeguard the platform against unauthorized access.

Luxume Global may use cookies, pixels, tags, local storage and similar technologies to remember preferences, maintain shopping cart sessions, improve speed, and enhance security.

For full details on cookie categories, retention, and managing browser preferences, please review our dedicated Cookie Policy.

Depending on the circumstances, Luxume Global may use personal information to:

• Create and manage customer accounts
• Process and fulfil fragrance orders
• Confirm transactions and send payment receipts
• Coordinate shipping, dispatch, and delivery tracking
• Provide dedicated customer support and handle enquiries
• Process cancellations, returns, refunds, and replacements
• Personalise the fragrance-discovery experience
• Operate fragrance quizzes and scent recommendation tools
• Prevent fraud and protect website and transaction security
• Comply with statutory, regulatory, tax, and accounting obligations

We seek to use information only for legitimate, transparent, and relevant purposes.

Luxume Global may offer an AI Fragrance Finder, fragrance quizzes, or recommendation tools to help you discover fragrances based on preferred families, notes, occasions, and style.

Recommendations are intended solely for fragrance discovery and personal convenience; they do not constitute professional, medical, or scientific advice.

Where permitted by law and based on appropriate consent, we may share updates regarding new fragrance launches, collections, and special offers via Email, SMS, or WhatsApp.

You can opt out of marketing communications at any time using the unsubscribe link provided in our messages.

We share personal data strictly on a need-to-know basis with trusted partners:

• Payment gateways & banking partners
• Courier & logistics partners (e.g., Blue Dart, Delhivery)
• Cloud hosting & infrastructure providers
• Customer support & transactional communication platforms
• Statutory or governmental authorities where required by law

We never sell, rent, or trade your personal information to third parties for independent marketing.

Luxume Global may disclose personal information where reasonably necessary to comply with applicable law, respond to lawful governmental requests, prevent fraud or unlawful activity, or establish and defend legal rights.

We implement robust technical and organisational safeguards including 256-bit SSL encryption, restricted access controls, and regular vulnerability monitoring to protect your information against unauthorized access, loss, or disclosure.

We retain personal information only for as long as necessary to fulfil order obligations, provide support, maintain statutory tax/financial records, and satisfy legal requirements. When no longer required, data is securely deleted or anonymised.

Subject to applicable data-protection laws, you have rights regarding your personal information:

To exercise these rights, please contact our privacy desk using the contact details below.

Where processing is based on consent, you may withdraw consent at any time. Withdrawal will not affect the lawfulness of processing carried out prior to withdrawal.

We encourage customers to keep their contact and shipping information accurate and updated via account settings or customer care.

Our website is designed for general audiences. We do not knowingly collect personal data from children where restricted by applicable law.

Our website may contain links to third-party services. We encourage customers to review the privacy policies of third-party platforms, as Luxume Global does not govern their independent practices.

Where technology providers process data across borders, Luxume Global ensures appropriate contractual and security safeguards in accordance with applicable data protection requirements.

Customers may exercise applicable rights under Indian data protection laws by contacting us. We aim to respond to valid, verified requests within statutory timelines.

If you have concerns regarding your personal data, you may reach our designated Grievance Officer:

In the event of a merger, acquisition, or restructuring, personal information may be transferred subject to applicable privacy standards and legal safeguards.

We may update this Privacy Policy from time to time. The latest version with the revised Last Updated date will always be available on this page.